Shipping & FAQ

Shipping

Processing time: Orders are poured, packed, and shipped within 1–3 business days.

Canada: We ship across Canada via tracked parcel service. Rates are calculated at checkout based on your location and order size.

United States: We ship to the US! The price you see already includes tariffs, so there are no surprise fees at delivery — what you pay at checkout is what you pay, period.

Local pickup: Available in Thornhill, Ontario — choose local pickup at checkout and we’ll be in touch to arrange a time.

Candle care

  • On the first burn, let the wax melt all the way to the edge of the container (about 2–3 hours). This prevents tunneling and gives you a clean, even burn every time.
  • Trim your wick to about 1/4 inch before each burn.
  • Never leave a burning candle unattended, and keep it away from drafts, pets, and little hands.

Wax melts

Pop one or two cubes into your wax warmer and enjoy hours of flame-free fragrance. Swap out the wax when the scent fades. Never leave a warmer unattended.

Returns

If anything arrives damaged, send us a photo within 7 days and we’ll make it right with a replacement or refund. Because our products are handmade in small batches, we can’t accept returns for change of mind — but we’ll always take care of you if something isn’t right.